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These links will take you directly to where you need to go on the City website as it relates to your retirement!

If you are on your cell phone, just tap on the phone number and your phone will dial it for you!

  • Retirement Office Website ➤
  • Norfolk Employees' Retirement System (NERS) Website ➤
  • Office Hours:
    Monday through Friday
    9:00 a.m. - 4:00 p.m.
  • Location:
    810 Union Street Room 309
    Norfolk, VA 23510
  • Phone:
    757-664-4738
  • Fax:
    757-664-4098
  • Email:
    retirement@norfolk.gov
  • Schedule an appointment with the Retirement Office ➤

People Soft

Log In to PeopleSoft ➤
  • Need to change your password? ➤
    • Be sure it is 10 characters long and has:
      • Lower case letter
      • Upper case letter
      • Number
      • Special character
  • Forgot your password? ➤
  • Do you need help signing into PeopleSoft ➤

Open Enrollment
(Norfolk Healthcare Consortium) ➤

  • Each fall, the city mails out a overview of the benefits you are presently enrolled in.
  • Typically, unless you want to make changes to what you had previously selected, you do not have to do anything.
  • Login to People Soft ➤ to access open enrollment form and review your benefits

Directions for

  • Learn about your retirement ➤
  • View and printing your paycheck ➤
  • Update your address ➤
  • Change where your direct deposit goes ➤
  • Update your Federal Tax withholding ➤

Insurance and Savings

Minnesota Life ➤
Your City Life Insurance policy
A subsidary of the Securian Financial Group

  • This policy continues after your retirement.
  • For the present value, call the City  retirement office at 757-664-4738
  • Contact them directly to change the beneficiary information.
  • Address
    • Securian Finanacial
      PO Box 1193
      Richmond Va 23218-1103
  • Email: rbo@securian.com
  • Phone: 800-441-2258
    If you are on your cell phone, just tap on the phone number and your phone will dial it for you!
  • Fax: 890-664-2460
  • You can get a copy of this policy to store with your important paperwork.

MissionSquare Retirement
Formerly ICMA

  • Login to the 457 Plan ➤
    (Plan #300078)
  • Login to the Roth IRA Plan ➤
    (Plan #705834)
  • Directions to set up online access to MissionSquare. ➤
  • Contact MissionSquare Retirement
    • Website
      www.missionsq.org ➤
    • Address
      MissionSquare Plan Services
      P.O. Box 219320
      Kansas City, MO 64121-9320
    • Phone
      800-669-7400 (8:30am - 9:00pm)
    • Email securely after logging in
    • Fax
      844-677-3297

The surviving spouse, child(ren), estate, or other beneficiary may be entitled to city death benefits. However, no death benefit claim may be processed unless NERS (City Retirement Office) is notified of the passing. The City's Retirement office should be notified as soon as possible.

Report the passing to the City

Required Documents
When you discuss your loved one’s account, the following documents may be required:

  • Valid Photo Identification (e.g., driver’s license)
  • Copy of Death Certificate
  • Copy of Marriage Certificate
    (Surviving spouse only)
  • Proof of Executorship
    (e.g., paperwork showing you have been appointed as Executor or Administrator of the deceased's estate)

Download this Survivor's guidedownload
Includes City information regarding the retiree's death benefits.

Social Security Survivor Benefits
You may be eligible for survivor benefits from Social Security.
Find out online! ➤

Probate Office Information

Sometimes life just... If you even think that one day you will need something like a caregiver, a nursing home or a hospice facility?

Discuss it with your family or whoever is in charge of your care. Visit these places now, just in case...

Medicare has a wonderful website full of links that can help you find care near you, no matter where in the country! You can review a list and overall rating of many health care resources.

It includes inspection results, staffing and quality measures, fire safety inspections, penalties, number of beds, and ownership details!

Research providers near you ➤
Clicking on the link above will take you directly to the Medicare site where you can research information about the various medical providers in your area. This can include staffing, complaints, and more. You can search a specific are, not just Norfolk, but nationwide.

  • Doctors & clinicians
  • Hospitals
  • Nursing homes including rehab services
  • Home Health Services
  • Hospice Care
  • Inpatient Rehabilitation facilities
  • Long-term care Hospitals
  • Dialysis Facilities
  • Medical Equipment and Suppliers
Pre-Hospice Care

Palliative Care? Hospice care?
What is the difference? Palliative care focuses on easing pain and discomfort, reducing stress, and helping people have the highest quality of life possible. Hospice care focuses on quality of life when a cure is no longer possible, or the burdens of treatment outweigh the benefits

Hospice Care